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FAQS

  • + Q1: The tablet doesn’t power on.

    • Reboot your tablet after charging for 30 minutes.
    • Press the power button in case your device is in sleep mode.
    • Press the power button for about 7-8 sec to reboot.
    • Press the Reset button with a pin to reboot the tablet.
  • + Q2: The tablet doesn’t charge.

    • Keep your device plugged in for 30 minutes if it was completely drained.
    • Check and make sure the charger is properly plugged into the charging port.
    • Try another compatible USB cable and adapter.
  • + Q3: Error message during operation.

    • Uninstall the application with error message and download to install again. You can also update certain applications with the error.
    • Press the Reset button with a pin to reboot the tablet.
  • + Q4: The tablet can’t be detected by the computer.

    • Make sure the tablet is powered on.
    • Try another USB cable.
    • Connect your tablet to a different port on your PC.
    • Instead of Charge only, choose Media device (MTP) Or Camera (PTP) when connecting the tablet to the computer.
  • + Q5: Device cannot connect to Wifi.

    • Make sure the Wifi in your tablet is ON
    • Make sure you input the correct password
    • Restart the router.
    • Make sure there is no filtering setting or device connection limit in your router setting.
    • Forget the original Wi-Fi connection, reset the router, and connect again.
  • + Q6: The storage space of the tablet is not enough.

    • Delete any applications you don't use.
    • Clean the caches in your device regularly.
    • Install a microSD card to expand the storage.
  • + Q7: The tablet comes with scratches on the screen.

    • Check if the scratches are on the film, if yes, please remove the film.
  • + Q8: The screen is unresponsive.

    • Check if the screen is dusty or greasy. If yes, please gently wipe the screen with a cloth.
  • + Q9: How to use your voice to search for a fact?

    • Tap the microphone icon on Google Search bar, tell the tablet what you want to know and it will show you the search results.
  • + Q10: How to reset your tablet if you forget your password?

    • You can perform a hard factory reset to enter the device  (please be noted that all your files will be deleted):
    • 1. Long press "power button" & "volume +" button (for about 3-5 sec)
    • 2. Enter the factory mode like in the picture
    • 3. Press "volume -" button to reach the "factory reset"
    • 4. Press "volume +" button to confirm "factory reset" If the screen shown in Chinese, just choose the last one, it will be the "factory reset" button.

DOWNLOAD MANUAL

FAQS

  • + Q1: What if the computer doesn’t respond at turn-on?

    • Connect the AC adapter and press the blue power button to try turning on the unit.
      Use the system-off button to reset the computer. If you get no response, remove the
      battery and AC adapter, remove any PC cards, and undock the computer—then plug in
      the AC adapter and try resetting. If you still get no response, contact Vastking
      customer support for assistance.
  • + Q2: What if a serial mouse doesn’t work?

    • First, make certain you completely followed the manufacturer’s installation
      instructions to install the mouse properly. Solving Problems with Your Computer
      Troubleshooting Techniques Check the port connection to see if it’s loose. Check
      settings in BIOS Setup
    • 1. From the Start menu, shut down, then restart the computer.
    • 2. When you see the Vastking logo, press ESC to enter the BIOS Setup utility.
    • 3. From the Components menu, check that Serial Port is enabled. If you suspend and resume,
      reboot the computer to re-enable the mouse
  • + Q3: What if the computer stops responding?

    • Press CTRL+ALT+DEL to end the application that is not responding. Press the blue
      power button for at least 4 seconds to turn off the computer. Then press the blue
      button again to turn the computer back on
  • + Q4: What if the battery doesn’t charge?

    • Make sure the AC adapter is plugged into the power source and that the light on
      the adapter is on. If you're using a power strip, remove the AC adapter from the power
      strip and plug it directly into a wall outlet. Check that the battery is fully installed and
      locked in place. Turn off the computer, then check that the battery contacts are clean
      and that the AC adapter cables are fully plugged in. Move the computer away from
      any nearby heat source. Unplug the AC adapter and allow the battery to cool down. An
      elevated battery temperature prevents charging. If available, try another battery and
      AC adapter
  • + Q5: What if the computer turns off immediately after it turns on?

    • Battery power is probably extremely low. Plug in the AC adapter or insert a newly
      charged battery.
  • + Q6: What if the computer pauses or runs sluggishly?

    • Press CTRL+ALT+DEL to see if an application is not responding. Reboot the
      computer. Delete temporary and unneeded files. Certain background operations
      (such as VirusScan) can affect performance while they’re running. Check the BIOS
      Setup settings.
    • 1. From the Start menu, shut down, then restart the computer
    • 2. When you see the Vastking logo, press ESC to enter the BIOS Setup utility.
    • 3. From the Power menu, set CPU Cooling Modes to Performance.
    • Exit the BIOS Setup utility.
      Some file browsers may be unresponsive while they’re processing a graphic image or waiting for broken network connections to time out. Install additional memory if Windows is spending a lot of time swapping to disk. Check amount of available free disk space
  • + Q7: What if the modem connection is dropped when transferring large file?

    • There may be static or interference on the phone line. Try connecting later. If a serial or PC card modem is not working, disable the internal modem.
    • 1. Click Start, Settings, Control Panel.
    • 2. Double-click System
    • 3. Click the Device Manager tab
    • 4. Double-click Modem to list the current modem devices.
    • 5. Double-click the internal modem.
    • 6. Select the checkbox “Disable in this hardware profile.”
  • + Q8: What if a message says you are out of memory

    • In Windows Help, search for Memory Troubleshooter. If you are having memory
      problems running MS-DOS programs, in Windows Help search for MS-DOS Troubleshooter. You may also want to test memory with the diagnostics. See Testing
      Hardware Operation.
  • + Q9: What if the embedded numeric keypad doesn’t work?

    • Make sure Number Lock is on. Don’t touch the touch pad while booting or
      resuming
  • + Q10: What if a scroll mouse doesn’t work?

    • Suspend or shut down the computer before you attach the scroll mouse, to ensure
      that the external mouse will be detected properly/ If you want to go back to using the
      touch pad, you must suspend or shut down the computer before you detach the scroll
      mouse.
  • + Q11: What if the pointing devices don’t work?

    • Don’t touch the touch pad while booting or resuming. Reset the
      computer.

DOWNLOAD MANUAL

Can't find the answers you're looking for?

Vastking Support

FAQS

  • + Q1: The tablet doesn’t power on.

    • Reboot your tablet after charging for 30 minutes.
    • Press the power button in case your device is in sleep mode.
    • Press the power button for about 7-8 sec to reboot.
    • Press the Reset button with a pin to reboot the tablet.
  • + Q2: The tablet doesn’t charge.

    • Keep your device plugged in for 30 minutes if it was completely drained.
    • Check and make sure the charger is properly plugged into the charging port.
    • Try another compatible USB cable and adapter.
  • + Q3: Error message during operation.

    • Uninstall the application with error message and download to install again. You can also update certain applications with the error.
    • Press the Reset button with a pin to reboot the tablet.
  • + Q4. The tablet can’t be detected by the computer.

    • Make sure the tablet is powered on.
    • Try another USB cable.
    • Connect your tablet to a different port on your PC.
    • Instead of Charge only, choose Media device (MTP) Or Camera (PTP) when connecting the tablet to the computer.
  • + Q5. Device cannot connect to Wifi.

    • Make sure the Wifi in your tablet is ON
    • Make sure you input the correct password
    • Restart the router.
    • Make sure there is no filtering setting or device connection limit in your router setting.
    • Forget the original Wi-Fi connection, reset the router, and connect again.
  • + Q6: The storage space of the tablet is not enough.

    • Delete any applications you don't use.
    • Clean the caches in your device regularly.
    • Install a microSD card to expand the storage.
  • + Q7: The tablet comes with scratches on the screen.

    • Check if the scratches are on the film, if yes, please remove the film.
  • + Q8: The screen is unresponsive.

    • Check if the screen is dusty or greasy. If yes, please gently wipe the screen with a cloth.
  • + Q9: How to use your voice to search for a fact?

    • Tap the microphone icon on Google Search bar, tell the tablet what you want to know and it will show you the search results.
  • + Q10: How to reset your tablet if you forget your password?

    • You can perform a hard factory reset to enter the device  (please be noted that all your files will be deleted):
    • 1. Long press "power button" & "volume +" button (for about 3-5 sec)
    • 2. Enter the factory mode like in the picture
    • 3. Press "volume -" button to reach the "factory reset"
    • 4. Press "volume +" button to confirm "factory reset" If the screen shown in Chinese, just choose the last one, it will be the "factory reset" button.

DOWNLOAD MANUAL

FAQS

  • + Q1: What if the computer doesn’t respond at turn-on?

    • Connect the AC adapter and press the blue power button to try turning on the unit.
      Use the system-off button to reset the computer. If you get no response, remove the
      battery and AC adapter, remove any PC cards, and undock the computer—then plug in
      the AC adapter and try resetting. If you still get no response, contact Vastking
      customer support for assistance.
  • + Q2: What if a serial mouse doesn’t work?

    • First, make certain you completely followed the manufacturer’s installation
      instructions to install the mouse properly. Solving Problems with Your Computer
      Troubleshooting Techniques Check the port connection to see if it’s loose. Check
      settings in BIOS Setup
    • 1. From the Start menu, shut down, then restart the computer.
    • 2. When you see the Vastking logo, press ESC to enter the BIOS Setup utility.
    • 3. From the Components menu, check that Serial Port is enabled. If you suspend and resume,
      reboot the computer to re-enable the mouse
  • + Q3: What if the computer stops responding?

    • Press CTRL+ALT+DEL to end the application that is not responding. Press the blue
      power button for at least 4 seconds to turn off the computer. Then press the blue
      button again to turn the computer back on
  • + Q4. What if the battery doesn’t charge?

    • Make sure the AC adapter is plugged into the power source and that the light on
      the adapter is on. If you're using a power strip, remove the AC adapter from the power
      strip and plug it directly into a wall outlet. Check that the battery is fully installed and
      locked in place. Turn off the computer, then check that the battery contacts are clean
      and that the AC adapter cables are fully plugged in. Move the computer away from
      any nearby heat source. Unplug the AC adapter and allow the battery to cool down. An
      elevated battery temperature prevents charging. If available, try another battery and
      AC adapter
  • + Q5.What if the computer turns off immediately after it turns on?

    • Battery power is probably extremely low. Plug in the AC adapter or insert a newly
      charged battery.
  • + Q6: : What if the computer pauses or runs sluggishly?

    • Press CTRL+ALT+DEL to see if an application is not responding. Reboot the
      computer. Delete temporary and unneeded files. Certain background operations
      (such as VirusScan) can affect performance while they’re running. Check the BIOS
      Setup settings.
    • 1. From the Start menu, shut down, then restart the computer
    • 2. When you see the Vastking logo, press ESC to enter the BIOS Setup utility.
    • 3. From the Power menu, set CPU Cooling Modes to Performance.
    • Exit the BIOS Setup utility.
      Some file browsers may be unresponsive while they’re processing a graphic image or waiting for broken network connections to time out. Install additional memory if Windows is spending a lot of time swapping to disk. Check amount of available free disk space
  • + Q7: What if the modem connection is dropped when transferring large file?

    • There may be static or interference on the phone line. Try connecting later. If a serial or PC card modem is not working, disable the internal modem.
    • 1. Click Start, Settings, Control Panel.
    • 2. Double-click System
    • 3. Click the Device Manager tab
    • 4. Double-click Modem to list the current modem devices.
    • 5. Double-click the internal modem.
    • 6. Select the checkbox “Disable in this hardware profile.”
  • + Q8: What if a message says you are out of memory

    • In Windows Help, search for Memory Troubleshooter. If you are having memory
      problems running MS-DOS programs, in Windows Help search for MS-DOS Troubleshooter. You may also want to test memory with the diagnostics. See Testing
      Hardware Operation.
  • + Q9: What if the embedded numeric keypad doesn’t work?

    • Make sure Number Lock is on. Don’t touch the touch pad while booting or
      resuming
  • + Q10: What if a scroll mouse doesn’t work?

    • Suspend or shut down the computer before you attach the scroll mouse, to ensure
      that the external mouse will be detected properly/ If you want to go back to using the
      touch pad, you must suspend or shut down the computer before you detach the scroll
      mouse.
  • + Q10: What if the pointing devices don’t work?

    • Don’t touch the touch pad while booting or resuming. Reset the
      computer.

DOWNLOAD MANUAL

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